tk baji Privacy Policy
This policy gives a full account of how tk baji collects your personal information, what it is used for, and how it is kept safe. Please read this document carefully.
Table of Contents
Introduction and Scope
This Privacy Policy applies to all services, websites, and applications of the tk baji platform. By registering on tk baji or using any of its services, you are considered to have voluntarily accepted the terms of this policy.
In this policy, "we", "our", or "tk baji" refers to the entity operating this platform. "You" or "user" refers to any person using tk baji's services.
This Privacy Policy must be read alongside our Terms and Conditions. The provisions of both documents complement each other and are effective together.
tk baji is an online gaming and betting platform operated for users in Bangladesh. We handle your personal information in accordance with applicable data protection regulations. If you have any questions or concerns about anything described in this policy, please contact us.
Types of Information Collected
tk baji collects various types of information to provide services and manage your account. The information collected can be grouped into the following categories:
2.1 Identity Information
- Full name and date of birth
- National ID (NID) number or passport details (for identity verification)
- Email address and mobile number
- Username and encrypted password
2.2 Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket)
- Transaction history — records of deposits and withdrawals
- Transaction date, time, and amount
2.3 Technical and Usage Information
- IP address and Device ID
- Browser type and operating system
- Login time, date, and geographic location
- Game history and betting activity on the platform
- Records of communication with customer support
2.4 Communication Information
When you contact the support team via live chat or email, tk baji keeps a record of those conversations. These records are used to improve service quality and resolve disputes.
How Information Is Collected
tk baji collects your information through several methods. Each method is a necessary part of delivering your service:
3.1 Direct Collection
You provide information directly to us when completing the registration process, updating account details, or submitting a deposit or withdrawal request.
3.2 Automatic Collection
When you use the tk baji website or app, certain technical information is collected automatically through cookies, web beacons, and log files. This includes your navigation path, time spent on pages, and click-through data.
3.3 Collection from Third Parties
As part of the identity verification process, we may in some cases receive information from external verification services. Transaction confirmation details are also received from payment gateways.
Purpose of Using Information
tk baji uses collected information only for specific and legitimate purposes. We never use your personal information for unrelated activities.
- Creating, managing, and verifying accounts
- Processing deposits, withdrawals, and other financial transactions
- Preventing fraud, money laundering, and illegal activity
- Providing customer service and resolving complaints
- Delivering bonuses, promotions, and VIP benefits appropriately
- Addressing platform security and technical issues
- Customising services according to user preferences
- Meeting applicable legal obligations
Your gaming behaviour is monitored as part of implementing our Responsible Gaming policy — this is done for your own protection. If an unusual pattern is detected, we may contact you.
Data Storage and Retention
tk baji retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
5.1 While Your Account Is Active
All your personal information, transaction records, and gaming history are retained for as long as your account remains active.
5.2 After Account Closure
Even after an account is closed or deactivated, financial transaction records and identity verification documents may be retained for a defined period for audit and legal purposes.
5.3 Deletion of Information
Once the retention period ends, or upon your valid request (where no legal obligation applies), tk baji securely deletes or anonymises your information.
Sharing Information with Third Parties
tk baji does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in limited circumstances:
6.1 Service Provider Partners
Limited information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners may only use the information for the specific task assigned and are bound by confidentiality obligations.
6.2 Legal Obligations
Where information must be disclosed as part of a court order, government directive, or legal process, tk baji is required to comply. No information beyond what is legally required is disclosed in such cases.
6.3 Fraud Prevention
Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other deceptive activities.
Cookie Policy
Cookies are used on the tk baji website to improve your browsing experience. A cookie is a small text file stored on your device that websites use for various purposes.
7.1 Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain your login state, perform security checks, and manage sessions. Disabling these cookies may cause the website to not function properly.
7.2 Performance Cookies
Performance cookies are used to analyse which parts of the website are used most, how long pages take to load, and whether any technical issues exist.
7.3 Cookie Controls
You can change your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
Data Security Methods
tk baji uses internationally recognised security technology to protect your information. Our security framework operates at the following levels:
- SSL Encryption: All communication between you and our servers is encrypted using SSL (Secure Socket Layer) technology, making it impossible for third parties to read your data.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept in the database.
- OTP Verification: OTP verification is mandatory for financial transactions and security-sensitive changes.
- Access Control: Only authorised staff, on a need-to-know basis, can view your information.
- Regular Security Audits: Regular internal and external audits are conducted to identify security vulnerabilities in the platform.
However, it is not always possible to guarantee complete security when transmitting data over the internet. You are therefore asked to use a strong password and not share your login details with anyone.
User Rights
Every user registered on tk baji has specific rights regarding their personal information. Please be aware of these rights:
9.1 Right to Know
You have the right to know what information we hold about you, why we hold it, and who we share it with. Contact the support team and we will explain clearly.
9.2 Right to Correction
If any information in your account is incorrect, you can request that it be corrected. Common details can be changed directly through account settings; for information requiring documentary verification, please contact support for assistance.
9.3 Right to Request Deletion
Where there is no legal obligation or ongoing dispute, you may request that your personal information be deleted. Some records may be retained after account deletion for financial audit purposes.
9.4 Right to Object to Processing
You can opt out of marketing communications and, in certain cases, object to the processing of your information. These requests can be made through the support team.
Protection of Minors
tk baji strictly prohibits anyone under the age of 21 from using the platform. All our services are for persons aged 21 and above only.
Age is verified during the registration process, and in cases of doubt, age is confirmed through identity documents. If a registered user is found to be under 21, their account will be closed immediately and their transactions will be reviewed.
We do not knowingly collect personal information from anyone under the age of 21. If you suspect that a minor is using our platform, please notify our support team immediately.
Policy Changes
tk baji reserves the right to modify this privacy policy at any time. If changes are made, the updated policy will be published on this page with a new date.
For significant changes, we will attempt to notify registered users via email or in-platform notifications. However, it is the user's own responsibility to check this page regularly.
If you continue using tk baji after any changes, you will be considered to have accepted the updated policy. If you do not agree with the new policy, you may request to close your account.
You can learn more about tk baji's identity, mission and values on our About Us page.
Contact Information
If you have any questions, comments or complaints about this privacy policy, please contact our support team. tk baji's support team is available 24/7 to assist in both Bengali and English.
Contact Methods
- Live Chat: Use the live chat feature directly within the platform — available 24 hours a day, 7 days a week.
- Email: [email protected]
When sending any data-related request to support, please include your registered email address or username so we can quickly verify your identity and assist you.
You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions about the privacy policy.